TSB Solutions operates CallCheck, Canada’s leading telephone cost allocation service bureau.  More than 60 companies across Canada depend on CallCheck’ summary, detailed billing, and usage pattern reports to manage their telecommunications resources.
Since 1981, the name TSB has stood for cost-effective, timely, accurate telephone allocation reports that can be configured to reflect two, three and four corporate summary levels plus detail extension billing.

CallCheck software has long set the standard for accurately pricing multi-leg network calls, capturing and merging the fragmented call records generated for each leg by some PBX’s.  CallCheck is unsurpassed at mastering the largest, most complex networks; producing consistent reports that reflect corporate structures and business units across the entire network.

CallCheck provides the option of a variety of types of service, including:

Online access to processed data and reports

Raw collected CDR data, by location

Processed CDR data, by location

Direct data transfer to corporate general ledger, by location and business unit

Fully processed printed reports

If your core business isn’t Call Billing and PBX’s, TSB Solutions provides the expertise you need to manage your resources effectively – without any commitment of capital or long term service agreement.

TSB Solutions’ remote performance metrics reports are available as a hosted services offering, NetFrame.  NetFrame offers telecom managers all the benefits of periodic network traffic studies and element configuration reports without requiring an investment in tools, time, facilities or expertise.  NetFrame reports help managers to optimize traffic and service levels, striking the most cost-effective balance for each facility type.

TSB’s remote element monitor hardware is installed on customer premises equipment to capture and store the appropriate traffic and configuration metrics.  These data are then polled and processed to customer specification into graphics-based reports and tables.  When NetFrame subscribers login to their TSB Services account they can view/download the finished reports as HTML or PDF documents.

NetFrame reports can be configured to display daily, weekly, monthly or quarterly reporting periods.  Managers can set performance thresholds for each network facility that serve as benchmarks against which actual service levels are measured.  Where applicable, NetFrame automatically calculates busy hour for each facility/facility type.

Here is the list of the PBX's and network elements supported by NetFrame.

TSB Solutions’ remote alarm monitoring and notification is available as a turnkey 24x7 hosted services offering.  A TSB remote element monitor (REM) hardware unit is installed on customers’ premises to capture and report critical equipment and/or environmental/security alarms in real time.  Critical alarms are called into the TSB Solutions’ services bureau and immediately forwarded to customers (or their designated service provider) according to specification – via e-mail, pager or ftp.

TSB’s remote alarm monitoring service supports all leading brands of PBX/voicemail/network equipment and can also monitor PBX room security [door open/door close] and environmental conditions such as temperature and presence of smoke or water.  The service can support distributed customer networks of unlimited size.  Each location can be configured with unique notification parameters.

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