Real-time communications networks are strategic to business.  So are the network alarms, traffic, configuration, security and billing data that service providers rely on to support their customers and operate profitably.

At the heart of TSB Solutions’ network management framework is SEM, the Site Events Manager - a Sun/Unix based application that is used to:

· Configure TSB Remote Element Monitors (Solo’s)· Initiate scheduled polling of   data from REM’s as single site polls or as multi-site polling streams as applicable.

· Listen to and respond to incoming alarms from REM’s.· Manage the execution of DI software download schedules to REM’s.

· Generate alarm trouble tickets for REM alarms and forward these to upstream applications such as OpenView or Remedy where applicable.

· Automate polled data file transfers to downstream processing applications.· Communicate with parallel SEM sites where applicable.

· Generate activity logs.· Store and provide central access to downloadable DI software files, site configuration profiles, alarms descriptions, patterns and classifications.

· Generate an Alarm Monitor window which displays SEM activities in real-time.

· Initiate and manage secure call-backs (Revertive dialing) from authorized users who request access to the Transparency mode of REM’s for diagnostics.

SEM is scalable and can be provisioned to manage a virtually unlimited number of remote sites. It can also communicate over dial-up PSTN modem ports or via Ethernet and has a character-based user interface that does not use a relational database.

The Security Access Manager (SAM) works in conjunction with and can share the same Solaris Platform as the SEM. This is an optional module that enables the implementation of user security profiles and user security groups. Enabling these features allows users to define users the system recognizes as legitimate, define user groups who have specified access privileges by site, equipment type and task.

TSB’s Remote Performance Metrics (RPM) also operates in the Solaris environment and uses Solo data polled (and transferred) from SEM to generate graphic and statistical reports that are useful in monitoring, measuring and comparing network performance. The RPM is web-enabled, allowing users of clients to log on from a standard web-browser. Reports generated by RPM are available in PDF and HTML formats for suitable deliverability by email.

RPM helps service providers to monitor and document customers by site and site group alarm histories, ranking and performance by alarm type of overall frequency. It also monitors network capacity and response time by facility. RPM allows for remote element port configuration and usage as well as giving the ability to report or analyze VoIP traffic patterns. It is scalable to support an almost unlimited number of sites and has a graphical user interface (GUI) and employs an Oracle relational database.

TSB Solutions’ SEM, SAM and RPM applications can co-habit a single Sun Solaris server, or can be networked on dedicated servers.

TSB’s Site Events Manager helps service providers to reduce costs, maintain/improve service and demonstrate value to their customers

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