TSB Solutions warrants that each TSB Solutions' hardware product will be free from material defects for a period of one (1) year from the date of shipment. For purpose of this warranty, "material defect" shall mean any defect in a TSB Solutions hardware product that can be reproduced by TSB Solutions and is a substantial nonconformity from the published specifications for such TSB Solutions hardware product. Your sole remedy and TSB Solutions’ sole responsibility under this warranty shall be repair or replacement of the TSB Solutions hardware product as described below.

This warranty applies for the most current versions of the TSB Solutions hardware product. TSB Solutions shall have no obligation to provide warranty services if the defect in the TSB Solutions hardware product is caused by accident, installer error, malfunction of non-TSB Solutions hardware or software, modification of the TSB Solutions hardware product, or use of the TSB Solutions hardware product that is not in accordance with the operating instructions for the TSB Solutions hardware product.

Standard Hardware Warranty

TSB Solutions’ hardware carries a one-year warranty unless otherwise specified. The hardware warranty period begins on the first day of the following month of the original shipment from TSB Solutions to the customer. Any product received by a TSB Solutions customer and found to be defective during the warranty period will be repaired or replaced by TSB Solutions in accordance with the return policies.

Customers who require warranty service should call their TSB Solutions Authorized Dealer or the TSB Solutions Technical Support group at 416-622-7010 to obtain a Return Authorization Form (RA) number. For out-of-warranty, unsupported repairs, the customer is responsible for placing a purchase order with TSB Solutions before shipping the equipment back.

Standard Software Warranty

TSB Solutions software carries a 90-day warranty, unless otherwise specified. During the warranty period, software deficiencies reported to and verified by TSB Solutions, if possible, will be corrected and distributed to customers under warranty. Customers under standard warranty will receive an acknowledgment within one (1) business day.

NOTE:
For out-of-warranty, unsupported software, the customer will be charged on a per-update basis. Non-contract software updates are listed in the current TSB Solutions Price List. Non-contract updates do not include any applicable installation and labor charges.
The warranty period begins on the first day of the following month of the original shipment from TSB Solutions to the customer. The following steps outline TSB Solutions’ software warranty service:

1. The customer should contact TSB Solutions’ Technical Support at 416-622-7010. Customers not  under the TSB Solutions support agreement are required to supply the serial number of the device under warranty at this time.

2. Technical Support will evaluate the problem and advise the customer of any corrective action.

3. The customer must provide remote system access (e.g., Internet access or a modem connected to the failed device when requested by Technical Support).

4. TSB Solutions reserves the right not to correct problems related to what it deems as non-standard or unsuitable applications.

5. Software problems reported after the warranty expires and not covered by a TSB Solutions support agreement may be addressed at TSB Solutions’ discretion.

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